Changes to ServiceOntario for driver’s licenses, health cards

Prime Minister Doug Ford announced new changes to ServiceOntario to make it “faster” and “easier” to obtain driver’s licenses and health cards.

The province announced Wednesday that at 64 of ServiceOntario’s busiest locations, customers can now book multiple services in a single appointment or book an appointment for the whole family.

ServiceOntario introduced its online appointment booking system in November 2022 to reduce wait times and the risk of COVID-19.

In the updated system, users can book a variety of services from a drop-down menu and have them all done in one appointment. This renewal is now live on the ServiceOntario website. A calendar icon is placed next to locations that offer online service.

“We are making it easier for people and businesses to connect with ServiceOntario, putting customers first and saving people time and money,” Ford announced in Brampton on Wednesday morning.

Ontarians will have the opportunity to identify accessibility needs prior to an appointment.

ServiceOntario is also enhancing its virtual services, offering health card renewals via video calls.

Ford said a number of new ServiceOntario pilot programs will be rolled out in the coming months.

Soon-to-be-married couples will be able to apply for marriage licenses online, instead of visiting the town hall. By spring, Ford said digital dealer registrations will expand to trade-in and used cars.

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